We are sorry to hear you are experiencing issues loading one of our games. There are a couple of reasons this may happen.
To rule out an external issue, here are a few steps you can try, to resolve this yourself:
1. Clear your browser history, to reset your connection.
2. Ensure you are using Google Chrome Browser where possible. This browser is optimised for performance. You can download this to your device and log in as usual.
3. You can turn off your Wi-Fi and try using 3G/4G data. You can also turn off your Wi-Fi at the main switch and restart this after a couple of minutes. A time-out on your connection may cause a disturbance.
If you have tried all of the above and still are not able to load the game, please contact our 24/7 Live Chat for assistance with this.
Feel free to contact our 24/7 Customer Support via Live chat or email at support@casinofantastico.com for further assistance.